CATEGORY: Refund Policy
ID: refund_eligibility
INTENT: check_refund_eligibility
QUESTION: Am I eligible for a refund on Directorist?
ANSWER: You are eligible for a refund if:
You request it within 14 days of the original purchase date
You purchased a non-lifetime plan
You submit the refund request via the official support channel
ID: refund_lifetime_exception
INTENT: ask_lifetime_refund_possibility
QUESTION: Can I get a refund for the Directorist lifetime license?
ANSWER: No. Lifetime plans are not eligible for refunds due to high misuse risk and substantial transaction gateway charges.
ID: refund_after_14_days
INTENT: ask_refund_after_time_limit
QUESTION: I purchased Directorist more than 14 days ago. Can I still get a refund?
ANSWER: No. Refund requests after 14 days of purchase are not accepted under any circumstances.
ID: refund_request_process
INTENT: how_to_request_refund
QUESTION: How do I request a refund from Directorist?
ANSWER: Submit a refund request through the official support form: https://directorist.com/contact
ID: refund_threat_misuse
INTENT: refund_denial_cases
QUESTION: What are the cases where a refund will be denied?
ANSWER: Refunds are denied in the following cases:
Request made after 14 days of purchase
Lifetime deals
Cases involving threats, disloyalty, or misuse of the product
ID: refund_processing_time
INTENT: ask_refund_timeline
QUESTION: How long does it take to receive my refund?
ANSWER: Refunds are processed promptly after approval. The amount should reappear in your bank within 7 business days, depending on your bank’s processing time.
ID: refund_bug_reported
INTENT: bug_found_refund_possible
QUESTION: Can I get a refund if I found a bug in the plugin?
ANSWER: Yes, if you're within the 14-day refund window and not on a lifetime plan. Bug reports are encouraged before requesting a refund.
CATEGORY: Licensing & Upgrades
ID: upgrade_from_yearly_to_lifetime
INTENT: ask_upgrade_path
QUESTION: Can I upgrade from a 1-year plan to a lifetime license?
ANSWER: Yes. You can upgrade anytime by paying the difference between the plans.
ID: trial_recommendation
INTENT: recommend_trial_before_lifetime
QUESTION: Should I buy the lifetime plan directly?
ANSWER: We recommend starting with the 1-year plan to test all features. Refund is available within 14 days for that plan. Lifetime plan has no refund.
CATEGORY: Free Version & Testing
ID: free_version_testing
INTENT: ask_free_version_availability
QUESTION: Is there a free version of Directorist to try before purchasing?
ANSWER: Yes. The free version is available on WordPress.org: https://wordpress.org/plugins/directorist/
ID: purpose_of_free_version
INTENT: free_version_use_case
QUESTION: What can I do with the free version of Directorist?
ANSWER: The free version allows you to explore the core features, experience the UI/UX, and test basic functionality to determine if it meets your needs.
CATEGORY: Product Stability
ID: version_8_stability
INTENT: ask_version_8_bug_status
QUESTION: I heard Directorist version 8 had bugs. Is it stable now?
ANSWER: Version 8 was released in November 2024 and had some initial bugs. These issues have been resolved, and the plugin is now stable.
CATEGORY: Product Comparison
ID: directorist_vs_classified_listing
INTENT: compare_with_classified_listing
QUESTION: Are Directorist and Classified Listing Pro made by the same company?
ANSWER: No. Directorist and Classified Listing Pro are developed by different companies.
ID: directorist_superiority
INTENT: why_choose_directorist
QUESTION: Why should I choose Directorist over Classified Listing Pro?
ANSWER: Directorist has a larger user base (20,000+), around 600 five-star reviews, more mature features, multi-directory support, and broader extension coverage.
CATEGORY: Pricing & Plans
ID: pricing_plan_link
INTENT: find_pricing_details
QUESTION: Where can I find pricing details for Directorist?
ANSWER: Visit https://directorist.com/pricing for full details on yearly, lifetime, and bundle pricing options.
CATEGORY: Miscellaneous
ID: refund_friendly_behavior
INTENT: ask_about_refund_ethics
QUESTION: What kind of behavior is expected when requesting a refund?
ANSWER: Polite, respectful communication is expected. Threatening behavior or product abuse can lead to denial of the refund request.
ID: ask_refund_feedback
INTENT: refund_feedback_request
QUESTION: Will I be asked for feedback if I request a refund?
ANSWER: Yes. While it's optional, we may ask for feedback to help improve the product.